On 06/29/2010 11:02 AM, Steve Clark wrote:
On 06/28/2010 02:25 PM, Steve Clark wrote:
Hello,
Is there a way to indicate a ticket is locked in the dashboard view?
Or tell if a ticket is locked?
Can someone tell me where I can find out what data items are available?
If I put
<td>$QData{"Owner"}</td>
in AgentDashboardTicketGeneric.dtl
it shows the owner of the ticket. I found this example in the otrs forum.
My question is did the person know to use "Owner"?
Ok, I found the answer at http://dev.otrs.org/
under Kernel::System::Ticket TicketGet()
and
Output/HTML/DashboardTicketGeneric.pm: my %Ticket =
$Self->{TicketObject}->TicketGet(
<td>$QData{"Lock"}</td>
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: [email protected]
www.netwolves.com
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