On 02.07.10 15:35, Lee (Listserv Account) wrote: > I have seen a useful feature on other helpdesk systems at the login > screen - a "No Time to Register - Submit a ticket right away" option > which just asks for a username and email address and allows the user > to submit a ticket straight away without waiting for a password to be > emailed. In these cases, a password does get emailed so that the user > can come back to the system at a later time, but the advantage is that > the user can submit a ticket straight after registering without > waiting for a password. Maybe a captcha can be used to avoid spam. > > Any ideas how this could be implemented - if at all ?
I would be careful about this - there's a chance to abuse such feature. -- Matus UHLAR - fantomas, [email protected] ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. Silvester Stallone: Father of the RISC concept. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
