Hi, Here is the solution. I tried and it worked for me as well! http://lists.otrs.org/pipermail/otrs/2009-March/025993.html regards, amit
--- On Fri, 9/7/10, TanaT <[email protected]> wrote: From: TanaT <[email protected]> Subject: [otrs] Remove system Email from CC field when answering a ticket To: [email protected] Date: Friday, 9 July, 2010, 9:58 PM Hi, It looks stupid, but I tried many settings without success... If a customer send a message to my OTRS system : [email protected] (fetched via POP3) When I use a template to reply to it, the system fills CC with [email protected] I'd rather my users not to have to remove it manually... How to leave it blank ? (I tried both "yes" and "no" settings in Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ComposeReplaceSenderAddress -> Ticket::Frontend::ComposeExcludeCcRecipients and other things... ) Thanks for reading. Have a good day. TanaT --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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