Kindly please provide me LDAP integration steps. I have tried from the document it does not work kindly please provide clear step by step document.
Regards, Aqueel Ahmed Network Engineer Amana Contracting & Steel Buildings - Corporate Office T: +971 4 885 4447 Extn: 7105 F: +971 4 885 9010 M: +971 50 389 8261 E: [email protected] W: http://mis-moss:14769/personal/aqueel_ahmed/ Please think before you print. Do you really need to print this email? -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Monday, July 12, 2010 4:00 PM To: [email protected] Subject: otrs Digest, Vol 22, Issue 30 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. FW: Agent Email-Ticket doesn't work ([email protected]) 2. I am out sick and will be returning only on Tuesday 07/13 ([email protected]) 3. Re: Remove system Email from CC field when answering a ticket (TanaT) ---------------------------------------------------------------------- Message: 1 Date: Mon, 12 Jul 2010 09:46:25 +0200 From: [email protected] Subject: [otrs] FW: Agent Email-Ticket doesn't work To: [email protected] Message-ID: <d0b17a9f5dd6dd119be3000102a4a793126...@ntserver> Content-Type: text/plain; charset="us-ascii" Hello, Does anybody have an idea about this problem? _____________________________________________ From: Jurjen Verhoeff Sent: woensdag 7 juli 2010 14:25 To: '[email protected]' Subject: Agent Email-Ticket doesn't work Hello, For some reason the Email-Ticket (Create new email-ticket and send this out (outbound)) doesn't work for me. When I click the link Email-Ticket I get an empty screen with only the header. When I click the Phone-Ticket it works correct and I can create a new ticket. Please advice how to find this issue: - I use the windows version 2.4.7 of OTRS on a windows XP prof SP3, - Apache log give messages about an uninitialized value: [Tue Jul 06 11:29:51 2010] [error] [client 172.18.1.153] Use of uninitialized value $_ in -d at C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue <http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue> [Tue Jul 06 11:29:51 2010] [error] [client 172.18.1.153] Use of uninitialized value $_ in -d at C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue <http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue> I see also messages about the system ID I have no idea if this has something to do with it: I haven't attached the log file because its to big, if necessary I can attach an selection. I hope someone can help? Best Regards, Jurjen Verhoeff -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100712/c574ef1e/attachment-0001.html> ------------------------------ Message: 2 Date: Mon, 12 Jul 2010 04:02:44 -0700 From: [email protected] Subject: [otrs] I am out sick and will be returning only on Tuesday 07/13 To: [email protected] Message-ID: <of9ff9bfa3.f56e1df7-on8825775e.003cad28-8825775e.003ca...@hgst.com> Content-Type: text/plain; charset=US-ASCII I will be out of the office starting 07/12/2010 and will not return until 07/13/2010. I will be on medical leave returning to work on Tuesday 07/13. Please contact the SAP Hotline on all SAP issues. Please contact my Manager, Charles Yeh, on all other issues. ------------------------------ Message: 3 Date: Mon, 12 Jul 2010 13:48:07 +0200 From: TanaT <[email protected]> Subject: Re: [otrs] Remove system Email from CC field when answering a ticket To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=UTF-8; format=flowed Hello Amit Sharma, It works, thank you ! Best regards. TanaT Amit Sharma a ?crit : > Hi, > > Here is the solution. > > I tried and it worked for me as well! > > http://lists.otrs.org/pipermail/otrs/2009-March/025993.html > > regards, > amit > > > --- On *Fri, 9/7/10, TanaT /<[email protected]>/* wrote: > > > From: TanaT <[email protected]> > Subject: [otrs] Remove system Email from CC field when answering a > ticket > To: [email protected] > Date: Friday, 9 July, 2010, 9:58 PM > > Hi, > > It looks stupid, but I tried many settings without success... > > If a customer send a message to my OTRS system : [email protected] > <http://in.mc324.mail.yahoo.com/mc/[email protected]> > (fetched via POP3) > When I use a template to reply to it, the system fills CC with > [email protected] > <http://in.mc324.mail.yahoo.com/mc/[email protected]> > I'd rather my users not to have to remove it manually... > > How to leave it blank ? > > (I tried both "yes" and "no" settings in > Frontend::Agent::Ticket::ViewCompose > -> Ticket::Frontend::ComposeReplaceSenderAddress > -> Ticket::Frontend::ComposeExcludeCcRecipients > and other things... > ) > > > Thanks for reading. > > Have a good day. > > TanaT > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! 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