Composyng (if you have not defined one named differently and non linked to the queue in responses-queue) an "Empty answer" (at the bottom right banner) , this will mail to client and it will be traced in history
2010/7/22 Sérgio Cintra <[email protected]> > Hi there > > Besides the interface of interaction with the customer (customer.pl), how > can I directly ask the client to respond to my requests. > > Because, it is not always the client is logged in the interface ( > customer.pl). > > Thanks in advance for any help. > > Best regards > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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