Hi, On 23.07.2010, at 07:59, mb wrote:
> Once again: Is there any way to set the ticket creation date based on the > email send / receive date. The reason behind: Sometimes the requests are > sent to the wrong email box and moved / copied later to the otrs inbox. > Therefore I'd like to use the send / receive date and not the fetch date. > > I appreciate any hint! I actually would like to have this as a configurable option in OTRS. Unfortunately this is currently not available. Would you also be fine with having some commercial based development from OTRS AG? If so just drop me a line to [email protected]. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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