Hi, On 23.07.2010, at 20:27, Luis Daniel Lucio Quiroz wrote:
> As we know OTRS complies with itil/iso20000, the question here is if otrs > has > a module to manage also documents that iso needs, like quality manual and > records and all stuff. The main idea is to have all in one tool and not to > use > many. OTRS does not provide Documents, but you can save the Documents revision secure within OTRS (Ticket & Change) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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