Hi
We are currently in the process of deploying and configuring OTRS. I wish
to obtain very specific stats, meaning for example on the customer
interface , one of the items is defined as password. But that includes
tickets for VPN password , internet password, Sap password, etc... Is
there a way for 'measuring' the number of incidents relating to each
on...i.e VPN password..... internet password.....ap password, etc.
Thanks in advance for your help,
Iyad
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