Hi, On 19.08.2010, at 21:36, Jason B. Loven wrote:
> Many of our tickets come into an email dropbox from which they are > automatically created. Often we would like to forward them out to customers > on-site IT for review. For some reason the forward option isn’t available on > many of them and I don’t understand what the criteria is that determines if > the forward option is visible or not? The forward option should be available on all articles of type email-* and phone. Maybe you have a PostMaser Filter that does create the ticket with another article type?! Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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