Marek Hall wrote :
I'm not quite sure if this is a matter of configuration or is it the
way that OTRS works. Would someone please help me to understand or fix
this issue:
- when an agent created a ticket on behalf of end user (by an option "
phone ticket") ticket is available only for support teams, but user
cannot see it when logged to customer interface.
Hi Marek,
I think this is a configuration issue. You can use the demo system as a
reference and to test this :
http://www.otrs.com/en/products/help-desk/online-demo/
But I don't know how to fix your problem. Perhaps the ticket state is
wrong or you have duplicate customer records.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152
Web: http://www.radprax.de
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
