Hi,
can someone please explain me how the SysConfig option HighlightAge works ?
According to the documentation a queue is only highlighted as long as
there is an untouched ticket older than HighlightAge.
But what means "untouched" exactly ?
No matter what state our tickets have, the queues stay highlighted until
we close the tickets. I would have expected that touching means changing
the state from new to open or from open to waiting or something like
that but not closing.
Thanks in advance
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152
Web: http://www.radprax.de
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
