Hi, > I have a problem that, the Notification is not sending to Agent when > ticket reaches its pending time. I have made Escalation time of all the > queues > > to '0', is that the reason or I need to do something else? Do i need to > update Notification Management ? How to use 'bg::Agent::Pending Reminder' > > as on selecting it and on clicking 'Change' , in 'Type' field only > 'bg::' is coming. What to do?
pending time is not escalation time. Yor configuration regarding escalations has absolutely no relation to a pending time due to a pending state. However, you should check if the crontab of your OTRS-user contains a call for <OTRS_HOME>/bin/PendingJobs.pl. This script is responsible for sending the pending-reminders. regards, Torsten Thau -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de
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