Hello, It happened to me once when I changed the default values for priority and hide the priority field from the customer interface. You can set the right value for priority at Ticket -> Frontend::Customer::Ticket::ViewNew
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 13 September 2010 02:52, Sebastien Bory <[email protected]> wrote: > Dear list > > I have an error message when a customer want to open a new ticket witch the > customer interface. > > When he click to summit he have this page “*Erreur: Can't get ArticleID > from INSERT!** “* > > and I have the same error in my apache log: > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Use of uninitialized > value $_ in -d at C:/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., > referer: http://opc.groupenci.lan/otrs/customer.pl > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Use of uninitialized > value $_ in -d at C:/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., > referer: http://opc.groupenci.lan/otrs/customer.pl > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] ERROR: OTRS-CGI-10 > Perl: 5.10.0 OS: MSWin32 Time: Mon Sep 13 10:33:39 2010, referer: > http://opc.groupenci.lan/otrs/customer.pl > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] , referer: > http://opc.groupenci.lan/otrs/customer.pl > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Message: Can't get > ArticleID from INSERT!, referer: http://opc.groupenci.lan/otrs/customer.pl > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] , referer: > http://opc.groupenci.lan/otrs/customer.pl > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Traceback (3872): , > referer: http://opc.groupenci.lan/otrs/customer.pl > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Module: > Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 243, > referer: http://opc.groupenci.lan/otrs/customer.pl > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Module: > Kernel::Modules::CustomerTicketMessage::Run (v1.47) Line: 371, referer: > http://opc.groupenci.lan/otrs/customer.pl > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Module: > Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852, referer: > http://opc.groupenci.lan/otrs/customer.pl > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] Module: > C:/OTRS/OTRS/bin/cgi-bin/customer.pl (v1.42) Line: 48, referer: > http://opc.groupenci.lan/otrs/customer.pl > > [Mon Sep 13 10:33:39 2010] [error] [client 172.25.1.9] , referer: > http://opc.groupenci.lan/otrs/customer.pl. > > So when I log to the agent interface the ticket is created, but I don’t > have any mail to tell me there are a new ticket in this file. > > It’s a mismatch about mail and postmaster Configuration? > > Thanks for your response > > Sebastien Bory > > > > > > > > > > Cordialement > > * * > > *Sébastien Bory > *Administrateur réseaux > *NCI-les centres d'affaires* > *Bienvenue chez vous - Just welcome !* > 59 Rue des Petits Champs 75001 Paris > Tel 33(0) 1 73 77 53 41 > Fax 33(0) 1 73 77 55 56 > Port: 33(0) 6 78 93 28 66 > Mail :[email protected] <[email protected]> > Web: www.groupenci.com > > > > [image: Description : cid:[email protected]] > > *Ce message et toutes les pièces jointes sont établis a l'intention > exclusive de ses destinataires et sont confidentiels. Si vous recevez ce > message par erreur, merci de le détruire et d'en avertir immédiatement > l'expéditeur. Toute utilisation de ce message non conforme à sa destination, > toute diffusion ou toute publication, totale ou partielle, est interdite, > sauf autorisation expresse. L'internet ne permettant pas d'assurer > l'intégrité de ce message, NCI décline toute responsabilité au titre de ce > message, dans l'hypothèse ou il aurait été modifié. **This message and any > attachments are intended solely for the addressees and is confidential. If > you receive this message in error, please delete it and immediately notify > the sender. Any use not in accord with its purpose, any dissemination or > disclosure, either whole or partial, is prohibited except formal approval. > The internet can not guarantee the integrity of this message. NCI shall not > therefore be liable for the message if modified.* > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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