I don't remember the exact location under the SysConfig but if you search the 
archive (probably for rich text would be good) I asked the question back when 
3.x was released.

L. Marshall
-- Sent from Havelock, NC
On Sep 14, 2010 3:35 AM, Daniel Maher <[email protected]> wrote: 

On 09/14/2010 12:18 AM, Take wrote:



> However there's a small feature which I couldn't turn off, so is it

> possible to configure OTRS to use only plaintext mails instead of html

> ones? HTML doesn't give us any additional perk and most of the times

> it's more annoying than useful.



While i don't have an answer for your question, i would like to bump it 

: disabling HTML emails would be great for us as well.

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