Hi all, Thank you for your reply Hugh, but we don't use OTRS 3 yet. It's still in BETA I thought? Is there an option to change/configure this in OTRS 2.4.7? And when can we upgrade our OTRS 2.4.7 to the new OTRS 3 (non-BETA)?
Kind regards, Erik -----Oorspronkelijk bericht----- Van: [email protected] [mailto:[email protected]] Namens [email protected] Verzonden: woensdag 15 september 2010 17:47 Aan: [email protected] Onderwerp: otrs Digest, Vol 24, Issue 25 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. New ticket notification email to multiple agents (Erik van Ast) 2. OTRS - Bug Tracking Tools (Christoph Ohliger) 3. Re: New ticket notification email to multiple agents (Hugh Kelley) 4. Customized Field Validation via JavaScript Functions? (Hugh Kelley) 5. pending auto close (Tony Haidamous) ---------------------------------------------------------------------- Message: 1 Date: Wed, 15 Sep 2010 13:46:08 +0200 From: "Erik van Ast" <[email protected]> Subject: [otrs] New ticket notification email to multiple agents To: <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" Hi all, I have set up OTRS months ago and everything works really well, but I found out that notification emails created by new tickets are only send to 1 administrator and we have 2. So today I tried to set OTRS up in such a way that those notifications are send to multiple addresses, but I can't find it. Can anyone help? Can I fill in multiple addresses somewhere or do I need to configure it otherwise? I think the notifications come from the en::Agent::NewTicket notification but I can't find any email addresses there... We use OTRS 2.4.7 on a OpenSuse 11.2 system en tickets are created both by sending an email to the OTRS system or by creating it on the customers OTRS website... Kind regards, Erik -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100915/4115e7bc/atta chment-0001.html> ------------------------------ Message: 2 Date: Wed, 15 Sep 2010 13:53:34 +0200 From: Christoph Ohliger <[email protected]> Subject: [otrs] OTRS - Bug Tracking Tools To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-15"; Format="flowed" Hi, has anyone an "interface" between OTRS and a Bug Tracking Tool like Mantis implemented ? Looking at the CVS server there will be nothing done in near future. 56 misc (*not scheduled yet - nobody is working on it yet*) 57 - Module Layer for signature, salutation in composing answers 58 - store ticket before sending 59 - AdminQueueList with all config options on one screen 60 -* interfaceing with bugzilla (martin) * 61 - interfaceing with Nagios (http://www.nagios.org/) 62 - interfaceing with ISPMan (http://www.ispman.org/) regards Christoph Ohliger -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100915/8dc68ae4/atta chment-0001.html> ------------------------------ Message: 3 Date: Wed, 15 Sep 2010 12:19:41 +0000 From: Hugh Kelley <[email protected]> Subject: Re: [otrs] New ticket notification email to multiple agents To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="windows-1252" In OTRS 3, you'll see the options here. It's called "Notifcations (Event)" under the Admin screen. http://OTRS-SERVER/otrs/index.pl?Action=AdminNotificationEvent;Subaction =Change;ID=1 On Wed, Sep 15, 2010 at 11:46 AM, Erik van Ast <[email protected]>wrote: > Hi all, > > > > I have set up OTRS months ago and everything works really well, but I > found out that notification emails created by new tickets are only > send to 1 administrator and we have 2. So today I tried to set OTRS up > in such a way that those notifications are send to multiple addresses, > but I can?t find it. Can anyone help? Can I fill in multiple addresses > somewhere or do I need to configure it otherwise? I think the > notifications come from the en::Agent::NewTicket notification but I can?t find any email addresses there? > > We use OTRS 2.4.7 on a OpenSuse 11.2 system en tickets are created > both by sending an email to the OTRS system or by creating it on the > customers OTRS website? > > Kind regards, > Erik > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100915/b2c81b1a/atta chment-0001.html> ------------------------------ Message: 4 Date: Wed, 15 Sep 2010 15:13:39 +0000 From: Hugh Kelley <[email protected]> Subject: [otrs] Customized Field Validation via JavaScript Functions? To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Is there any way to add custom JavaScipt functions to the UI? Would this require a new theme? Would it be possible to hook in my own JS file to the "minifier" to accomplish this? I have two use cases in mind: 1. An agent sets a ticket to a status like "waiting for vendor". I would then like to require that the free text field for vendor reference IDs has a value. 2. Some agents would prefer to input time with "tokens", like "1:30" for 1.5 hours, or 5m for five minutes. A JS function could handle these translations. Any ideas? Hugh -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100915/43b467f7/atta chment-0001.html> ------------------------------ Message: 5 Date: Wed, 15 Sep 2010 18:47:19 +0300 From: "Tony Haidamous" <[email protected]> Subject: [otrs] pending auto close To: <[email protected]> Message-ID: <010501cb54ed$499931f0$dccb95...@com> Content-Type: text/plain; charset="us-ascii" Hello, I have a problem with pending auto close tickets, the definition seems correct in Config.pm yet when the ticket reminder time is reached the ticket state is not changed. I check system logs and I find that the event was not detected. Does anyone know how to proceed from there on? What to check? Where to look? Regards, Tony -------------- next part -------------- An HTML attachment was scrubbed... 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