Hello all,
I use OTRS version 2.4.7-01 on OpenSuse 11.3 with apache
apache2-2.2.15-3.7 and apache2-mod_perl-2.0.4-45.1.
I have some questions....
1) Is possible to make a custom answer without quoting the text of the
previous request? Automatically the previous message was quoted when i
use a custom answer... and seems there is no way to toggle this from the
admin options... i am wrong?
2) Is possible to send a mail to the customer, when him changes his
password from his preferences?
3) OTRS can take automatically customers data from an external MYSQL
database?
Cordially,
Claudio Prono.
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Claudio Prono OPST
System Developer
Gsm: +39-349-54.33.258
@PSS Srl Tel: +39-011-32.72.100
Via San Bernardino, 17 Fax: +39-011-32.46.497
10141 Torino - ITALY http://atpss.net/disclaimer
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PGP Key - http://keys.atpss.net/c_prono.asc
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