There is only one machine in use here. I will assume now that the large attachment is just a coincidence.
Whatever the issue is, it seems to have affected /crippled the dashboard view for many, but not all, staff. While I find the root cause, is there an easy way to change the default "screen" globally? On 9/29/10, Martin Gruner <[email protected]> wrote: > Hi Hugh, > > do you have different machines runnint OTRS sharing some data? That's > what the byte order message would indicate. However, we fixed the > problem by generating architecture-independent cache files (in beta3 or > 4, not sure right now). Please run bin/otrs.DeleteCache.pl to clean up > the old caches once, then the error should go away. > > I don't see how this could be caused just by a large image being put > into a ticket. Further details will be most appreciated, esp. if you can > tell us how to reproduce this with beta4 (please file a bug in this case). > > Thanks a lot! > > Regards, mg > > Am 28.09.10 21:21, schrieb Hugh Kelley: >> A user sent a large screenshot into OTRS today (3.0 Beta 3) and it >> seems (based on the coincidental timing) to have caused an issue with >> the dashboard. >> >> I now get these "Byte order is not compatible at ..\..\lib\Storable.pm >> " messages in the PerlEx logs (see further down). The web server just >> returns a 500 error when I request >> /otrs/index.pl?Action=AgentDashboard >> <http://index.pl?Action=AgentDashboard> >> >> Strangely, I can navigate directly to the attachment via customer and >> agent interfaces and see the ticket and the attachment in the article. >> >> Has anyone seen this before? >> >> *** 'C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>' log >> message at: 2010/09/28 18:35:27 >> PerlEx: Executing script: C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl >> <http://index.pl> >> Precompiler: Execute called for file >> [C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>] >> Precompiler: Checking for existence of >> C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl> in Cache >> Precompiler: Script C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl >> <http://index.pl> is compiled and 848207 minutes old. >> Precompiler: Executing >> >> Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl] >> Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>] >> Params:[] >> Precompiler: Execute Error: >> Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl <http://index.pl>] >> >> Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl] >> Params[] >> Byte order is not compatible at ..\..\lib\Storable.pm (autosplit into >> ..\..\lib\auto\Storable\thaw.al <http://thaw.al>) line 415, at >> ../..//Kernel/System/Cache/FileStorable.pm line 128 >> >> PerlEx: Execute returned: -1 >> >> >> The only related looking message I see in the OTRS log is: >> >> [Tue Sep 28 18:43:49 >> 2010][Error][Kernel::System::Web::UploadCache::DB::FormIDAddFile][68] >> Need Content! >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- > Martin Gruner > Developer R&D > > OTRS AG > Europaring 4 > 94315 Straubing > > T: +49 (0)6172 681988 0 > F: +49 (0)9421 56818 18 > I: www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: > DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann > > OTRS mobilisiert Ihren Help Desk. Die OTRS iPhone App zum freien Download: > http://www.otrs.com/de/produkte/iphone-app/ > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
