That's an interesting idea. Unfortunately, I'm not sure the postmaster can determine programatically who the owner should be.
Is there any way to edit the "before closing" validation so that I could check there (owner ID != 1)? Hugh On 10/2/10, Nils Leideck - ITSM <[email protected]> wrote: > Hi, > > You could use the GenericAgent to change the owner. > > On 02.10.2010, at 02:19, Hugh Kelley wrote: > >> We have a relatively "open" permission model for our tickets. Most agents >> can add notes or replies without owning the ticket. As a result, some >> tickets go all the way to resolution without having the ID changed. >> >> This means that some get closed with the root user (#1) as the owner. Is >> there a way to force this ID to be changed to a "valid" user within the >> UI? > > Freundliche Grüße / Kind regards > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected] > [email protected] > > http://webint.cryptonode.de / a Fractal project > > > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
