You can modify the css of the site to whatever you like for the most part - for example, I have modified the css to display a different color for each status we have.
The css files (as of version 2.4) are in <otrs>/otrs/var/httpd/htdocs/css/Standard Good luck, Nathan Campbell Dallas Symphony Association On 10/4/10 10:36 AM, "Daniel Maher" <[email protected]> wrote: > Hello, > > Our implementation of OTRS is largely web-only, and does not send out > email alerts for the most part. This works very well for us, but a side > effect is that it can be difficult for an agent to know that a ticket > has been updated by a customer, as it is not evident in the StatusView > (the most commonly used view in our environment). > > I am curious to know if there is a way to, say, change the background > colour of a ticket's row in StatusView if it has been updated by a > Customer, and _hasn't_ been subsequantly updated by an Agent (whereupon > the colour would ostensibly return to normal). > > I realise that there probably isn't an easy solution, but i thought i'd > ask the question anyways, just in case somebody has already done > something like this. > > Thank you, and have a good day. > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
