I am already doing this much for some of the automated messages we receive in our system and was wondering if you can set the owner/responsible of a ticket this way as well?
On Mon, Oct 4, 2010 at 12:25 AM, Nils Leideck - ITSM <[email protected]> wrote: > Hi, > > yes, you can use the PostMaster Filter: > > Match: Subject > Set: X-OTRS-Queue > > On 02.10.2010, at 01:45, Armando Ortiz wrote: > >> Could I filter the incoming emails and drop them into specific queues >> based on text in the subject? > -- ------------------------------------------------ Broderick Wood HelpDesk Co-Ordinator Technical Services Team #205 Athabasca Hall Department of Computer Science The University of Alberta Edmonton, AB T6G 2E8 (780) 492-5018 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
