Hi, let me ask you first how did you get it managed that a closed ticket is still escalated???
On 06.10.2010, at 05:29, Leonardo Certuche wrote: > It seems like by default, the Escalated Tickets view on the Dashboard also > shows closed tickets, which is only noise on the screen for our customer. Is > there any way to filter this view so it does not show closed tickets? Cheers Nils Leideck — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
