for a specific ticket, you can use a Generic Agent to delete it by ticket number. That doesn't solve this issue, however.
On Mon, Oct 18, 2010 at 3:37 AM, Annika Liikanen <[email protected]>wrote: > I have strange problem. I made a test ticket and now I can´t change > customer info. If I go to zoom ticket => Customer => Set customer user and > customer id of a ticket => I can put the CustomerID but if I put something > to Customer User box, it clears all the boxes. So I can put only customerID, > not customer user. > > > > Now when there is not any customer info, when I close the case, it always > comes back to the system because there is no customer email, where the > system sends the closing email. > > > > What can I do to get rid of this test case? > > > > -- > > Annika > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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