Hi Sergio, You have to create them first from an existing set of details.
When you have a Change or Workorder or CAB with all basic details, you can click on “Template” in the action menue to save this Change as a template for further use and case dependent specialization. On 20.10.2010, at 15:02, [email protected] wrote: > I can´t see the templates for: ITSMChange (0) - ITSMWorkOrder (0) - CAB (0) > > How can I activate them? Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
