Can anyone help me with this issue?

Will Bradshaw
Network Administrator
Jungle Jim's Intl. Market

Phone: 513.674.6030
Mobile: 513.218-1322
Fax:     513.674.6001

http://www.junglejims.com


On Mon, Oct 18, 2010 at 12:47 PM, Will Bradshaw <[email protected]>wrote:

> We are upgrading from OTRS 2.0.4 (Debian 4.0) to OTRS 2.4.7 (Ubuntu 10.04
> Server). These are two completely different machines, but I need to migrate
> my data from the old system to the new. What steps should I take to use the
> backup.pl and restore.pl respectively. I understand that I will also need
> to run a DBUpdate-to-2.4.pl.
>
> Just to recap, here is my setup:
>
> BOX1
> OTRS 2.0.4 using mysql
>
> BOX2
> OTRS 2.4.7 using mysql
>
> What do I need to do moving forward to get all of my existing data from
> BOX1 to BOX2 and convert the database to 2.4?
>
> Will Bradshaw
> Network Administrator
> Jungle Jim's Intl. Market
> Phone: 513.674.6030
> Mobile: 513.218-1322
> Fax:     513.674.6001
>
> http://www.junglejims.com
>
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