Hi, Thanks to the example file, I've configured GenericAgent.pm to send Escalation mails :
'send escalation notifications' => {
Escalation => 1,
New => {
Module =>
'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission',
},
},
I was saw that there were preconfigured agent notifications for "New Ticket".
I use the browser to configure New ticket agent notification but :
- this does not use the predifined notification
- it is declared another way than the escalation notification
Question is : how to declare a "New Ticket notification" inside GenericAgent.pm
?
Will
'send new ticket notifications' => {
Status => ['new'],
New => {
Module =>
'Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission',
},
},
Do the trick ?
Thanks,
Ionel
--
Ionel GARDAIS
IT Team manager
<<attachment: ionel_gardais.vcf>>
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
