Hi FreeBSD, It's an issue with your FreeBSD jails setup.
See this thread from last year: http://lists.otrs.org/pipermail/otrs/2009-June/026720.html Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com True Ownership and Control of Your Data: Free 30-day Trial for OTRS OnDemand: http://www.otrsondemand.com/ On Sun, Oct 31, 2010 at 1:13 AM, Free BSD <[email protected]> wrote: > > Dear List Members > > I had been trying to install otrs in my FreeBSD jail. I have followed all > possible instructions, with no success. I have used the ports tree, also > tried to download manually and set up. checked all possible perl modules, > tried both installation from the ports and manual installation from CPAN. I > even tried with different versions of perl, as suggested by some website. So > far I have re-created the Jail at least four times -- and the same problem > persists. > > Would appreciate if someone could please help. > > Thanks > ---------------------------- > > when I go to the installer.pl URL, the message is > > Software error: > > Function not implemented at > /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. > > For help, please send mail to the webmaster (free...@localhost), giving this > error message and the time and date of the error. > > the apache log tells me > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 > 2010] installer.pl: Use of uninitialized value in shmctl at > /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 253. > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] ERROR: > OTRS-Installer-10 Perl: 5.12.2 OS: freebsd Time: Fri Oct 29 09:18:29 2010 > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Message: Can't > remove shm for log: Function not implemented > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Traceback (8509): > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: > Kernel::System::Log::CleanUp (v1.62) Line: 254 > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: > Kernel::System::Log::new (v1.62) Line: 105 > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] Module: > /home/jail/r/usr-local/otrs/bin/cgi-bin/installer.pl (v1.31) Line: 53 > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 > 2010] installer.pl: Use of uninitialized value in shmread at > /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. > [Fri Oct 29 09:18:29 2010] [error] [client 192.168.1.3] [Fri Oct 29 09:18:29 > 2010] installer.pl: Function not implemented at > /home/jail/r/usr-local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 230. > > > list of the installed packages are > apache-2.2.16_1 Version 2.2.x of Apache web server with prefork MPM. > apr-ipv6-devrandom-gdbm-db42-ldap24-mysql55-1.4.2.1.3.10 Apache Portability > Library > arc-5.21o_1 Create & extract files from DOS .ARC files > arj-3.10.22_4 Open-source ARJ > aspell-0.60.6_3 Spelling checker with better suggestion logic than ispell > autoconf-2.67 Automatically configure source code on many Un*x platforms > autoconf-wrapper-20071109 Wrapper script for GNU autoconf > automake-1.11.1 GNU Standards-compliant Makefile generator (1.11) > automake-wrapper-20071109 Wrapper script for GNU automake > bsdpan-Authen-SASL-2.15 Unknown perl module > bsdpan-Bit-Vector-7.1 Unknown perl module > bsdpan-Carp-Clan-6.04 Unknown perl module > bsdpan-Class-Inspector-1.24 Class::Inspector - Get information about a class > and its st > bsdpan-Compress-Raw-Bzip2-2.031 Compress::Raw::Bzip2 - Low-Level Interface to > bzip2 compres > bsdpan-Compress-Raw-Zlib-2.030 Compress::Raw::Zlib - Low-Level Interface to > zlib compressi > bsdpan-Convert-ASN1-0.22 Unknown perl module > bsdpan-DBD-mysql-4.017 DBD::mysql - MySQL driver for the Perl5 Database > Interface > bsdpan-DBI-1.615 DBI - Database independent interface for Perl > bsdpan-Date-Pcalc-6.1 Unknown perl module > bsdpan-Digest-HMAC-1.02 Digest::HMAC - Keyed-Hashing for Message > Authentication > bsdpan-Digest-MD5-2.51 Digest::MD5 - Perl interface to the MD5 Algorithm > bsdpan-Digest-SHA1-2.13 Digest::SHA1 - Perl interface to the SHA-1 algorithm > bsdpan-GDGraph-1.44 GD::Graph - Graph Plotting Module for Perl 5 > bsdpan-GDTextUtil-0.86 GD::Text - Text utilities for use with GD > bsdpan-IO-Compress-2.030 IO::Compress::Base - Base Class for IO::Compress > modules > bsdpan-MD5-2.03 MD5 - Perl interface to the MD5 Message-Digest Algorithm > bsdpan-MIME-Base64-3.09 MIME::Base64 - Encoding and decoding of base64 strings > bsdpan-MIME-tools-5.428 MIME::Body - the body of a MIME message > bsdpan-MailTools-2.07 Unknown perl module > bsdpan-Net-IP-1.25 Net::IP - Perl extension for manipulating IPv4/IPv6 > address > bsdpan-Task-Weaken-1.03 Task::Weaken - Ensure that a platform has weaken > support > bsdpan-libwww-perl-5.837 LWP - The World-Wide Web library for Perl > bsdpan-perl-ldap-0.4001 Unknown perl module > ca_root_nss-3.12.6 The root certificate bundle from the Mozilla Project > clamav-0.96.3_2 Command line virus scanner written entirely in C > curl-7.21.1 Non-interactive tool to get files from FTP, GOPHER, > HTTP(S) > cyrus-sasl-2.1.23 RFC 2222 SASL (Simple Authentication and Security Layer) > cyrus-sasl-saslauthd-2.1.23 SASL authentication server for cyrus-sasl2 > db41-4.1.25_4 The Berkeley DB package, revision 4.1 > db42-4.2.52_5 The Berkeley DB package, revision 4.2 > exim-mysql-4.72 High performance MTA for Unix systems on the Internet > expat-2.0.1_1 XML 1.0 parser written in C > fontconfig-2.8.0,1 An XML-based font configuration API for X Windows > freetype2-2.4.2 A free and portable TrueType font rendering engine > gd-2.0.35_7,1 A graphics library for fast creation of images > gdbm-1.8.3_3 The GNU database manager > gettext-0.18.1.1 GNU gettext package > gmake-3.81_4 GNU version of 'make' utility > gnupg-2.0.16_2 The GNU Privacy Guard > help2man-1.38.2_1 Automatically generating simple manual pages from program > o > jpeg-8_3 IJG's jpeg compression utilities > lha-1.14i_6 Archive files using LZSS and Huffman compression (.lzh > file > libassuan-2.0.0 IPC library used by GnuPG and gpgme > libcheck-0.9.8 A unit test framework for C > libgcrypt-1.4.6 General purpose crypto library based on code used in GnuPG > libgpg-error-1.8 Common error values for all GnuPG components > libiconv-1.13.1_1 A character set conversion library > libksba-1.0.8 KSBA is an X.509 Library > libltdl-2.2.10 System independent dlopen wrapper > libspf2-1.2.9_1 Sender Rewriting Scheme 2 C Implementation > libtool-2.2.10 Generic shared library support script > m4-1.4.15,1 GNU m4 > mysql-client-5.5.6_1 Multithreaded SQL database (client) > mysql-server-5.5.6_1 Multithreaded SQL database (server) > openldap-sasl-client-2.4.23 Open source LDAP client implementation with SASL2 > support > otrs-2.4.7_3 Open Ticket Request System > p5-Algorithm-Diff-1.1902 Perl interface to compute differences between two > objects > p5-Convert-BinHex-1.119 Perl module to extract data from Macintosh BinHex > files > p5-Crypt-OpenSSL-Bignum-0.04 OpenSSL's multiprecision integer arithmetic > p5-Crypt-OpenSSL-RSA-0.26 Perl5 module to RSA encode and decode strings using > OpenSSL > p5-Crypt-OpenSSL-Random-0.04 Perl5 interface to the OpenSSL pseudo-random > number generat > p5-Crypt-PasswdMD5-1.3_1 Perl module that provides interoperable MD5-based > crypt() f > p5-Encode-Detect-1.01 An Encode::Encoding subclass that detects the encoding > of d > p5-Error-0.17016 Perl module to provide Error/exception support for perl: > Er > p5-ExtUtils-CBuilder-0.2703,1 Compile and link C code for Perl modules > p5-ExtUtils-Install-1.54 Perl extension to install files from here to there > p5-ExtUtils-ParseXS-2.22.03 Converts Perl XS code into C code > p5-GD-2.45 A perl5 interface to Gd Graphics Library version2 > p5-HTML-Parser-3.68 Perl5 module for parsing HTML documents > p5-HTML-Tagset-3.20 Some useful data table in parsing HTML > p5-IO-Socket-INET6-2.65 Perl module with object interface to AF_INET6 domain > socket > p5-IO-Socket-SSL-1.33 Perl5 interface to SSL sockets > p5-IO-stringy-2.110 Perl5 module for using IO handles with non-file objects > p5-MIME-Tools-5.428,2 A set of perl5 modules for MIME > p5-Mail-DKIM-0.38 Perl5 module to process and/or create DKIM email > p5-Mail-POP3Client-2.18 Perl5 module to talk to a POP3 (RFC1939) server > p5-Mail-SPF-2.007 Reference implementation of the RFC 4408 SPF protocol > p5-Mail-SpamAssassin-3.3.1_2 A highly efficient mail filter for identifying > spam > p5-Mail-Tools-2.07 Perl5 modules for dealing with Internet e-mail messages > p5-Module-Build-0.3607_1 Build and install Perl modules > p5-Net-DNS-0.66_1 Perl5 interface to the DNS resolver, and dynamic updates > p5-Net-DNS-Resolver-Programmable-0.003 Programmable DNS resolver for off-line > testing > p5-Net-IMAP-Simple-1.2017_1 Perl extension for simple IMAP account handling > p5-Net-SMTP-SSL-1.01_1 An SMTP client supporting SSL > p5-Net-SSLeay-1.36 Perl5 interface to SSL > p5-NetAddr-IP-4.02.8 Perl module for working with IP addresses and blocks > thereo > p5-PDF-API2-0.73_1 'The Next Generation' of Text::PDF::API > p5-Parse-RecDescent-1.965.001 A recursive descent parsing framework for Perl > p5-Socket6-0.23 IPv6 related part of the C socket.h defines and structure > m > p5-Test-Harness-3.22 Run perl standard test scripts with statistics > p5-Text-CSV-1.19 Composition and decomposition of comma-separated values > p5-Text-Diff-1.37 Text::Diff - Perform diffs on files and record sets > p5-TimeDate-1.20,1 Perl5 module containing a better/faster date parser for > abs > p5-URI-1.56 Perl5 interface to Uniform Resource Identifier (URI) > refere > p5-XML-FeedPP-0.41 Get an RSS file and parse it > p5-XML-Parser-2.40 Perl extension interface to James Clark's XML parser, > expat > p5-XML-TreePP-0.39 Pure Perl implementation for parsing/writing xml files > p5-YAML-Tiny-1.44 Read/Write YAML files with as little code as possible > p5-gettext-1.05_3 Message handling functions > p5-version-0.82 Perl extension for Version Objects > pcre-8.10 Perl Compatible Regular Expressions library > perl-threaded-5.12.2_2 Practical Extraction and Report Language > pkg-config-0.25_1 A utility to retrieve information about installed > libraries > png-1.4.3 Library for manipulating PNG images > portupgrade-2.4.6_4,2 FreeBSD ports/packages administration and management > tool s > pth-2.0.7 GNU Portable Threads > python26-2.6.6 An interpreted object-oriented programming language > razor-agents-2.84 A distributed, collaborative, spam detection and filtering > re2c-0.13.5 Compile regular expression to C (much faster final code > tha > ruby-1.8.7.248_5,1 An object-oriented interpreted scripting language > ruby18-bdb-0.6.5_1 Ruby interface to Sleepycat's Berkeley DB revision 2 or > lat > screen-4.0.3_8 A multi-screen window manager > unzoo-4.4_2 A zoo archive extractor > wget-1.12_2 Retrieve files from the Net via HTTP(S) and FTP > > > > > > > > > > > > > > > ------------------------------------------------- > This message sent via VFEmail.net > http://www.vfemail.net > $14.95 Lifetime accounts - 1GB disk, No bandwidth quotas! > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
