Hi,
I've defined a few responses to be used by the agents ("Done", "works for me",
…)Is it possible to automatically set the next state to "closed" or "pending close" when an agent select one of these answer ? Thanks, Ionel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
