Hi, this will be possible with OTRS 3.0
On 06.11.2010, at 19:50, Kristofer Pettijohn wrote: > I am looking into migrating my support system from RT to OTRS. One thing > that RT does that I like, is that when an agent sends an email on a ticket, > the display name in the From header is set to the agents name. Is it > possible to have OTRS do this as well? (ie: From: "John Smith" > <[email protected]>, or even: From: "John Smith - Company Name > <[email protected]>") ? — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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