Hi,
I was wondering if there is a way to define user levels. For example,
Agent > Queue Manager
Should see all the tickets assigned only to his/her queue
including tickets assigned to other agents within that queue, but should
not see tickets from other queues
Agent > Normal
Should not have option to change configurations (should not see
Admin tab)
Customer > Company Admin
Should see all the tickets from his company created by all the
customers\
Regular customer users should see only their own tickets
GoodWills
Parag Bhalerao
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