If you are receiving large volumes of tickets, this may not be as effective as implementing procmail<http://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_instantly_instead_of_POP3/fetch>, which handles tickets instantly.
On Thu, Nov 18, 2010 at 2:56 AM, Christian Kyony <[email protected]>wrote: > Hi Alexander, > Thanks for the pointer. > > I edited /opt/otrs/var/cron/postmaster_mailbox and changed the default > value from 10 to 1 > > > And it works! > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Alexander Halle > Sent: 18 November 2010 09:44 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] changing the polling frequency > > Christian Kyony wrote : > > I'd like OTRs to check the POP3 account every minute instead of every > 10 > > minutes. > > > > Which files must I change? > > Hi Christian, > > the time interval is controlled by cron based on the files under > /opt/otrs/var/cron/. > > Regards > > Alexander > > -- > radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile > and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal > Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag > Phone +49 202 2489 1123, Fax +49 202 2489 941123 > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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