Pradumna Maheshwari wrote :
I want to add a text field in phone ticket as sometimes Agent need to
answer the ticket while creating it in 'Closed' state. How to do ?
I hav tried using
"Ticket::Frontend::AgentTicketPhone###ArticleFreeText:", but its showing
2 small text fields.
Hi Pradumna,
you can have free fields per article or per ticket. You configured the
first one, the last one is described at :
http://62.146.52.70/otrs/public.pl?Action=PublicFAQ&ItemID=302
http://forums.otrs.org/viewtopic.php?f=62&t=6512&start=0
If this doesn't help you please ask again with even more details about
what you are trying to reach.
Regards
Alexander
--
radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile
and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal
Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag
Phone +49 202 2489 1123, Fax +49 202 2489 941123
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