Hi Roland, where is that filter attribute coming from??? X-OTRS-Children-In-Queues is not a OTRS standard header to set ... or did I miss a part of you mail?
Cheers, Nils On 23.11.2010, at 12:25, Roland Wolters wrote: > Hej list, > > I want to auto-sort a given incoming mail (identified by a subject string) as > a > parent into one queue with several child tickets in other queues. > > I thought this should be possible by adding a PostMaster Filter matching the > given subject and adding the X-OTRS-header "X-OTRS-Children-In-Queues" > containing a comma separated list of the queues I want to create children in: > "foo::bar,foo::zeta,alpha::beta". > > However, this does not seem to have any effect - the ticket is created in the > RAW queue. > > If I add X-OTRS-Queue with "foo::something", a ticket is created in > foo::something, and another one in the first queue mentioned in "X-OTRS- > Children-In-Queues" - but they are not linked what so ever. > > So I do wonder: what is the right way to fill in X-OTRS-Children-In-Queues to > create a bunch of inter-linked parent and child tickets? > DestQueue.pm looks to me like the way would be to insert > "foo::bar,foo::zeta,::alpha::beta", just like I tried... > > Regards, > > Roland > -- > Roland Wolters > Tel.: +49 (0) 21 61 / 46 43-181 > Mobil: +49 (0) 160 / 74 52 624 > pgp fingerprint: D2DE 4612 9C7D 7B7A 420D 84A8 E900 29F9 C16C 2283 > > credativ GmbH, HRB Mönchengladbach 12080 > Hohenzollernstr. 133, 41061 Mönchengladbach > Geschäftsführung: Dr. Michael Meskes, Jörg Folz > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
