Hi, I guess the actual used status and the filter in the WorkOrder view doesn’t match. Can you double check this one?
Cheers, Nils On 30.11.2010, at 18:52, Leonardo Certuche wrote: > Hello Markus, > > Thanks for you quick response. > > Question here: if it's not using that feature, how is the agent supposed to > find out that there's a work order waiting for his acceptance? > > Besides, we're not using the "accepted" state for workorders on our workflow > :( but surpringinly enough, to some users that counter is actually increasing > > Is there any way to change the behavior of this feature so it counts once an > order is assigned to a given agent? > > Thanks in advance, > > Leonardo Certuche > www.itconsultores.com.co > Medellín, Colombia > > > > On 30 November 2010 11:28, Markus Esche <[email protected]> wrote: > Hi Leonardo, > > the coounter is only active if the WO Agent has accepted this workorder. > If the state of the workorder is only in created, then it won't appear in the > list. > > Hth, > Markus > On 30.11.2010, at 18:22, Leonardo Certuche wrote: > > > Hello there, > > > > On the current implementation we're supporting, when a workorder is > > assigned to a given Agent, his AgentITSMChangeMyWorkOrders counter is not > > being updated. It shows zero (0) even though a workorder is already > > assigned to him. > > > > The Agent has RW permission under the following groups: > > itsm-change > > itsm-change-builder > > itsm-change-manager > > users > > > > Am I missing some other configuration? > > > > Thanks in advance, > > > > Leonardo Certuche > > www.itconsultores.com.co > > Medellín, Colombia > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- > > Markus Esche > Director Customer Development > > OTRS AG > Europaring 4 > 94315 Straubing > Deutschland > > T: +49 (0) 9421 56818 0 > F: +49 (0) 9421 56818 18 > I: www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: > DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann > > Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: > http://www.otrs.com/ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
