hey kris make changes in status module in admin area then u can see the changes if not then also u have to make changes in kernel via synconfig but i am sure changing in status u can get it
shrikant On Wed, Dec 1, 2010 at 8:42 AM, Kristofer Pettijohn < [email protected]> wrote: > Hello, > > I added a new ticket state called "closed pending billing", set the type to > "closed", and valid is "valid". When I close a ticket, I still only see > "closed successful" and "closed unsuccessful" and do not see my new option > available to choose. > > Do I need to specify the new state somewhere else so that I can choose it > when closing a ticket? > > Thanks, > Kris > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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