I'm very new to this list, but I just got this working. I did exactly what you 
did, and in the Customer::AuthModule::LDAP::GroupDN. But I also did everything 
else in the Config.pm file as well which seemed odd. I was wondering myself if 
there is a slow transition away from hand editing Config.pm and going to 
setting all your options in Sysconfig as the latter is a much slicker way to do 
it.

Cheers,

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Erik 
van Ast
Sent: Friday, December 03, 2010 1:28 AM
To: [email protected]
Subject: [otrs] What's the difference between editting config.pm or the 
Sysconfig in the admin part of the OTRS system?

Hi all,

I still have problems configuring LDAP with OTRS (all my AD members are now 
"customer" and I want only members of an AD group to be able to log in as 
customer) and now I found that many settings can be configured through the 
Sysconfig when I log on as OTRS Admin. When I change these settings however I 
see nothing changed in the config.pm. Are those settings saved elsewhere and 
which settings are most important (which setting overrule the other?) the 
config.pm settings or the settings configured in the Sysconfig part??

Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,

Erik
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