You're using Active Directory for customers, your map determines the customerID (Kernel/Config.pm). CustomerID must be mapped to an entry (field) in AD that has the word "TEST".
On Wed, Dec 8, 2010 at 6:29 AM, Erik van Ast <[email protected]>wrote: > Hi all, > > > > I hope someone can help me with this. > > > > We want all customers to see each other’s tickets. We have accomplished > this by making sure a customer also has a CustomIDs (TEST) which is > connected to a field in our AD (we have our customers authenticated with > LDAP) and all tickets have a CustomID (TEST) that is the same as the > CustomIDs (TEST) of the customer so the ticket is visible for all customers. > That’s the good part, but now comes the part I don’t like. When I create a > new ticket with user A the ticket is visible in his “My tickets” and the > CustomID of the ticket is his email address. When I change the ticket ID to > the value that all customers have as CustomIDs (TEST) I can see the ticket > in his “Company tickets”, but the ticket is gone from his “My tickets” > because I changed the customID of the ticket and now the “Customer > Information” of the ticket is empty. > > How can I make sure that when user A creates a ticket, the ticket is shown > in his “My tickets” and in “Company tickets”? Is it possible to create the > field CustomIDs also with the ticket? Or is it possible to search for other > fields when displaying “My tickets”? > > > > I hope someone can help me with this? > > > > Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, > Erik > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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