Hi Mik, in an earlier version of OTRS 3.0 the archive flag was within the “Add note” area by mistake. This has been fixed in the latest version, so I recommend to update your installation on patch level.
Cheers, Nils On 09.12.2010, at 19:11, Mikola Rose wrote: > Interesting… > > > > The archiving module is turned on but I do not see the option under ticket > action as described in that document to “Archive Selected Tickets”. > > > > <image001.jpg> > > > > <image002.jpg> > > > > > > > > From: [email protected] [mailto:[email protected]] On Behalf Of > Christopher T. Kuhn > Sent: Thursday, December 09, 2010 6:07 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Archiving HowTo? > > > > Hi Mik, > > > > Actually we're still working on getting the manual up2date for OTRS 3.0. But > I lately posted a mini HowTo for the Archiving > feature:http://blog.kuhn-kt.de/?p=527 > > > > Am 30.11.2010 um 02:07 schrieb Mikola Rose: > > > > Hi again, > > > > I couldn’t find anything in the manual for 3.01 on how to archive. Can > someone point me the way to a document or how-to that explains this feature? > > > > Mik > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > ((enjoy)) > -- > > Christopher T. Kuhn > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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