I accomplished this by adding a second customer DB configuration (though it
was pointing to the same Active Directory). I just needed to change the Map
slightly from my "primary" customers.
#CustomerUser2 Configuration
# Customers without valid logins - used to provide Mail To
functionality for vendors and other external recipients
$Self->{CustomerUser2} = {
Name => 'Exchange Mail Contacts',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => $ldapHost,
BaseDN => $baseDN,
SSCOPE => 'sub',
UserDN =>$searchUserDN,
UserPw => $searchUserPwd,
},
# Unique customer key/id
CustomerKey => 'mail',
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'mail', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
],
};
On Mon, Dec 6, 2010 at 5:36 PM, Hugh Kelley <[email protected]> wrote:
> We have some contact (mail recipient) objects in our directory for external
> people (vendors).
>
> Is there any way to allow these to be shown in the AJAX lookup for ticket
> forwarding (do not treat them as full customers, but do "suggest" them as
> email recipients)?
>
> Hugh
>
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