Dear Julio, you should consult our documentation and read the part about using ACL setups!
http://doc.otrs.org/3.0/en/html/c2691.html My friend Daniel Ciaglia wrote a nice OTRS Blog entry about the use of ACLs to control ticket status. http://blog.otrs.org/2010/08/17/state-machines-for-tickets-via-acl/ Cheers, Nils On 10.12.2010, at 18:58, DM_Julio Angulo wrote: > Hi team, I have a question, it may be possible to hide states for each type > of ticket. > > example > > ticket type: incident status: open and closed > > ticket type: Problem, status: pending and merge > > and only one guy can see the state you want. > > > > Julio Cesar Angulo Quiroz > > Telf.: 997066155 > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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