Dear Sudhir, of course you should evaluate the previous version of OTRS, which is 2.4.9, and has all the ITSM modules available :-)
But please do the valuation for OTRS 3.0 as well as we are close to release stable ITSM modules for this lovely new state of the art OTRS version too ! ;-) If you are interested in more details visit http://otrs.org/news/2010/release-calendar-otrs3/ and send an email to [email protected] for commercial help provided OTRS Group worldwide :-) Cheers, thanks for evaluating OTRS and welcome to the community !!! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 16.12.2010, at 11:22, Sudhir Garg wrote: > Dear All, > > Can somebody please give us a pointer regarding the evaluation of OTRS? We > are planning to evaluate OTRS with the ITSM modules. I heard that OTRS > version 3.0 is not yet compatible with ITSM or vice-versa. Is it correct? If > this is correct, should we evaluate the older version of OTRS which is 2.4 > and much stable. Which ITSM version we should evaluate with OTRS 2.4? > > We are looking for ITIL processes along with basic OTRS functionality, so > appreciate if somebody show me a direction please. > > Regards > Sudhir > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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