Answering to myself, but I located error. Our mail provider spam filter (?) modifies mail and X-OTRS- infos disappear.
________________________________ Lähettäjä: [email protected] [[email protected]] käyttäjän Vesa Jylhä [[email protected]] puolesta Lähetetty: 17. joulukuuta 2010 8:52 Vastaanottaja: [email protected] Aihe: [otrs] Problem with X-OTRS headers in OTRS 2.4.9 Hi, I have a web form which users use to send mail to helpdesk. Form inserts extra information (for example: X-OTRS-TicketValue1: info1 X-OTRS-Priority: 4 high) but for some reason I cannot use this information for categorizing messages. PHP code that sends mail: mail( [email protected]<mailto:[email protected]>, //recipient "Subject", //subject $message, //message "From: $email\r\nReply-To:$email\r\nX-OTRS-TicketValue1:$extrainfo\r\nX-OTRS-Priority: $priority", //Headers "[email protected]<mailto:[email protected]>." ); //sendmail parameters OTRS receives mail correctly, if I send that mail to my normal mailbox I can see those X-OTRS headers in mail header information. In OTRS I have defined PostMaster Mail Account that uses POP, marked it trusted. I have defined PostMaster Filter: Filter Name: Prioríty Stop after match: No Settings: Header1: X-OTRS-Priority Value: 4 high Set: Header1: X-OTRS-Priority Value: 4 high and second filter: Filter Name: ExtraInfo Stop after match: No Settings: Header1: X-OTRS-TicketValue1 Value: info1 Set: Header1: X-OTRS-TicketValue1 Value: info1 For some reason filtering doesn't work. If I try use for example mail address for filtering it works fine. How could I increase log level so I could see whats happening and why. Or can someone try to help what could be the problem. Thanks for your help. -Vesa
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
