There we have set "Escalation - Solution Time: 0" in all queues. So, why the 72h?
On Fri, Dec 17, 2010 at 12:20 PM, Lars Jørgensen <[email protected]> wrote: > Admin -> Queues > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Magic Boiz > *Sent:* Friday, December 17, 2010 10:55 AM > *To:* [email protected] > *Subject:* [otrs] Solution Time of Tickets > > > > Hi everyone!! > > > > I have a simple question: how can a modify the "Solution Time" of a Ticket. > It's always set to 72h!!. > > > > When I create an email/phone ticket, the "Due Time" is set to 72h+current > date. If a ticket is created automatically after a customer email, the > Ticket also has a Solution Time of 72+current date...... > > > > Also, the SLAs don't affect to Solution Time...... > > > > > > so, how can I manage the Solution Time??? > > > > Thx in advance and have a nice weekend! > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
