In addition to the previous post, I just noticed that the doctype is XHTML 1.0 Transitional. Although I can imagine some organizations still using IE6, I really think OTRS should not be limited by such slowness to adapt. (Besides, if anyone uses IE6, I bet OTRS 2.X will feel like magic anyway)
If OTRS is planning for the future, it would probably be better to adapt the HTML 5 doctype, even if you don't use all of it's features yet. -- Best regards / Met vriendelijke groet, Aron Rotteveel 2010/12/21 Aron Rotteveel <[email protected]> > Hi, > > After some fiddling around, I managed to get my 2.4.9 install upgraded to > 3.0.4. I found a lot of problems regarding the use of a custom theme; I had > to manually edit the database user preferences and ZZZAuto.pm in order to > reset everything to 'Standard'. > > Anyway, I thought it would be good to post some of my findings so far: > > > - First of all: the customer interface is WAY more clean than the admin > interface. Personally, I really don't like the black+orange layout of the > admin interface and think the menu takes too much space. The customer > interface on the other hand is brilliant: it's really clean and compact. I > would *love* to see this implemented in the admin interface as well. > - Slowness: I haven't been able to benchmark anything, but it feels > like upgrading to 3.x made my setup a lot slower > - Customer interface slow ticket hovers: in the latest Chrome build > (havent tested in other browsers), the mouseover on the tickets in the > customer interface is terribly slow. Also, the orange really is 'too much'. > A simple grey hover would fit better, imo. The same counts for the admin > interface, apart from slowness. > - Read / unread tickets: the star is really confusing. Stars are > generally accepted as a 'mark as favorite' design pattern, but in this > case, > it acts as a read/unread indicator. It would probably be better another > icon > that better fits this design pattern. > - Editor: I don't know if anyone would disagree, but I really think a > simpler editor would be better. FCKEditor is still fine, but there is > really > no need to have the ability to use Comic Sans or change font widths. This > could probably be made available through configuration options, so that the > default is cleaner and simpler. As a default, I'd suggest: Bold, Italic, > Underline, Ordered list, unordered list, link and image. > - Menu mouseover: I'd really like to see the menu's collapse on > mouseover instead of click. Clicking the 'ticket' menu should lead to the > first submenu item. > - More slowness: dropdown menu's seem terribly slow. I have not looked > into it, but it almost feels that the content is being pulled on click. I > repeat: it is *terribly* slow. A click is delayed by aprox 0.3seconds, > which > is really adds up and makes it less of a good experience. > - Scrollbar: it is probably better to show the scrollbar by default > through CSS; clicking through the interface makes the layout move > horizontally due to partially loaded content in some cases (in my case, in > the ticket detail screen). It feels a bit 'clunky'. > > Overall, I'm happy with the upgrade. The first point of improvement for me > would be a drastic speed improvement, both server and client side. Simple > things like collapsing menu's and mousehovers should feel *far* more > responsive than they do now. > > Thanks for your efforts and work. > > -- > Best regards / Met vriendelijke groet, > > Aron Rotteveel >
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