Hi,
We are currently having this error poped-up in Web browser and logged in
error_log when trying to reply to a ticket through Customer Interface :
[Tue Dec 21 15:49:11 2010] [error] [Tue Dec 21 15:49:11 2010] -e: Can't
locate object method "RichText2Ascii" via package
"Kernel::Output::HTML::Layout" at
/opt/otrs//Kernel/Modules/CustomerTicketZoom.pm line 199.\n
Does anyone know what could be the root cause please ?
I tried to find informations on Google about this message but found nothing.
Thanks.
Best regards,
Laurent
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