Dear both, just to complete Alex’ answer, the right you need to have tickets counted in the stat id “rw”. This is configurable in the SysConfig ... of course ;-)
Merry Christmas! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 23.12.2010, at 09:28, Alexander Halle wrote: > ravi shanker wrote : >> Need help in understanding what does graph in dashboard of otrs displays, >> is it the tickets shown in graph are for particular agent or all tickets in >> all queues. > > Hi Ravi, > > based on my experiences with 2.4 it counts all opened and closed tickets in > all queues the particular agent has rights for. > > Regards > > Alexander > > -- > radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile > and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal > Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag > Phone +49 202 2489 1123, Fax +49 202 2489 941123 > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
