My agents asked me to have the possibility for a ticket to don't send the
survey.
I resolved the problem in this way:
1) Creating a new parameter in Survey adding to survey.xml this code
<ConfigItem Name="Survey::SendDependingOn" Required="0" Valid="1">
<Description Lang="en">Specifies the ticket free field used to decide
whether to send the survey.</Description>
<Description Lang="de">Gibt das Ticket freien Feld verwendet, um zu
entscheiden, ob die an der Umfrage zu senden.</Description>
<Group>Survey</Group>
<SubGroup>Core</SubGroup>
<Setting>
<String Regex=""></String>
</Setting>
</ConfigItem>
2) Adding this code in module Survey.pm in sub RequestSend before the row with
comment "# cleanup":
my $SendDependingOn = $Self->{ConfigObject}->Get('Survey::SendDependingOn');
if ($SendDependingOn) {
if ( $Ticket{$SendDependingOn} eq '0' ) {
return;
}
}
If you insert the value '0' in the FreeFields defined in
"Survey::SendDependingOn" before closing the ticket, the mail will not be send.
And now I would Know if there is a way to package this " improvement" ?
Roberto
PS: I'm sorry for my bad english
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