Yes. Check out PostMaster Mail Account. By the way, you don't necessarily have to have separate POP3 accounts. They can be aliased to one account and still distribute properly. Also add the email addresses to "Email Addresses" in Admin. This is where the drop-down list gets adjusted within Queue configuration.
On Tue, Jan 4, 2011 at 2:47 AM, Andy Wodfer <[email protected]> wrote: > Hi, > We're currently running OTRS 2.4.7 (plan to upgrade to the latest version > Q1 2011). > > Today we have one incoming email address that's read into the OTRS system: > [email protected]. > > However, We now need to have two more incoming POP3 email addresses read > into OTRS. What's important to us and we need some help with is the > following setup: > > 1. All incoming emails to [email protected] should end up in the RAW inbox > for manual delegation to agents > > 2. All email coming in on [email protected] should directly be sent to a > specific Agent's inbox/queue and the same for [email protected] which > should go to another agent's inbox/queue. > > Can someone please let me know how we can accomplish this? > > Thanks in advance for all help! > > Best regards, > Andy > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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