Dear Lars, this can be done if you define the OU as the customer ID. Of course, this is not the ideal as the OU is not as static as a client number and the OU is not that good for reports.
We thought about a kind of group synchronization based on LDAP details, but currently this would need some development. I would like to ask you to put this into the IdeaScale portal at otrsteam.ideascale.com first, and if you need to have this urgently, I would be more than happy to help you during the specification phase if you contact [email protected]. An interims solution could be to assign specific customer groups manually to all customers, which is the same, but much more effort. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 04.01.2011, at 21:50, Lars Jørgensen wrote: > Hi, > > We have about 50 external customers grouped in 10 companies. We want to > enable customer x from company y to see all tickets created by other > customers from company y. > > I understand this is done by creating the customers in the OTRS database and > giving customers from the same company the same customer id. > > But we're thinking about putting these customers in our AD in different OUs > so that user management is only done there. OTRS is looking at the AD through > LDAP, but can I ever get the above feature across to OTRS so users from the > same OU can see tickets created by other users in that OU? > > > -- > Lars > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
