just bought ITIL book. http://www.itil.org.uk/all.htm
Yuan ------------ On Tue, Jan 11, 2011 at 2:58 PM, Lars Jørgensen <[email protected]> wrote: > Hi, > > > > We're going to look into the ITSM module for OTRS. But before that, I think > I need to get a primer in the ITIL process. Can anybody recommend a good > introductory book (preferably, I seem to learn best from paper for some > reason)? Not the "bible" or "be all end all" of ITIL, just a sort of "ITIL > for Dummies" kind of thing? > > > > > > Lars > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
