Ticket is mark as closed after the delay so if you "pending close" on monday for 24h, it will be seen as "closed" on tuesday.
Ionel Le 12 janv. 2011 à 14:18, Francisco Luis a écrit : > ah okas, thank you very much Ionel, and this influences the time counted? > > 2011/1/12 GARDAIS Ionel <[email protected]> > Hi Francisco, > > "Pending auto close" sets a delay after which the ticket will be closed, if > the customer did not add new informations. > "Pending auto close -" and "Pending auto close +" are the same as "close > unsuccessful" and "close successful" respectivly : it allows to say "this > ticket is closed but the issue is not resolved". > > Ionel > > > Le 12 janv. 2011 à 13:57, Francisco Luis a écrit : > > > Hello, > > > > What is the function of the state "pending auto close"? and what is the > > difference between "pending auto close+" and "pending auto close-" > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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